Senior Service Coordination Specialist

Convergint Technologies LLC; Medina (OH); On-site; USD 37,000 - 45,000; Full time

Benefits offered by this job

10 Company Holidays and Paid Time Off

Life insurance & Disability Plan

401K Matching Plan

Tuition reimbursement

Cell phone reimbursement

Job summary

Convergint Technologies LLC seeks a full-time Service Coordinator to join our culture of world-class service. You will handle all incoming customer service calls professionally and promptly, coordinating with technicians, subcontractors, and customers to ensure service excellence.

With 3-5 years in call center, dispatch, or administrative roles, you will leverage MS Outlook, Excel, and Word to manage inquiries, workflows, and financial aspects while contributing to a collaborative team

Qualifications

• Exceptional telephone and personal customer service skills.
• Proficient in Microsoft Outlook, Excel, and Word.
• Strong financial knowledge—understanding accounts receivable/payable, purchase orders, work orders.
• Excellent organizational skills and ability to manage multiple projects.
• Ability to collaborate with customers and team members.

Responsibilities

• Answer, respond to, and meet the needs of all incoming customer service calls in a professional, efficient, effective and timely manner.
• Coordinate service with technicians, sub-contractors and customers within designated location.
• May act as a lead coordinating the work of others, but not a supervisor.
• Perform other duties and responsibilities as requested or required.

Skills

Customer service

Telephone skills

Microsoft Outlook

Excel

Word

Financial literacy

Education

College degree or equivalent

Tools

Microsoft Office Suite

Job description

Convergint Technologies LLC seeks a full-time Service Coordinator to join our culture of world-class service. You will handle all incoming customer service calls professionally and promptly, coordinating with technicians, subcontractors, and customers to ensure service excellence.

With 3-5 years in call center, dispatch, or administrative roles, you will leverage MS Outlook, Excel, and Word to manage inquiries, workflows, and financial aspects while contributing to a collaborative team