Service Coordinator 2

Convergint Technologies LLC; Medina (OH); On-site; USD 37,000 - 45,000; Full time

Benefits offered by this job

10 Company Holidays and Paid Time Off

Life insurance & Disability Plan

401K Matching Plan

Tuition reimbursement

Cell phone reimbursement

Job summary

Convergint Technologies LLC seeks a full-time Service Coordinator to join our culture of world-class service. You will handle all incoming customer service calls professionally and promptly, coordinating with technicians, subcontractors, and customers to ensure service excellence.

With 3-5 years in call center, dispatch, or administrative roles, you will leverage MS Outlook, Excel, and Word to manage inquiries, workflows, and financial aspects while contributing to a collaborative team

Qualifications

• Exceptional telephone and personal customer service skills.
• Proficient in Microsoft Outlook, Excel, and Word.
• Strong financial knowledge—understanding accounts receivable/payable, purchase orders, work orders.
• Excellent organizational skills and ability to manage multiple projects.
• Ability to collaborate with customers and team members.

Responsibilities

• Answer, respond to, and meet the needs of all incoming customer service calls in a professional, efficient, effective and timely manner.
• Coordinate service with technicians, sub-contractors and customers within designated location.
• May act as a lead coordinating the work of others, but not a supervisor.
• Perform other duties and responsibilities as requested or required.

Skills

Customer service

Telephone skills

Microsoft Outlook

Excel

Word

Financial literacy

Education

College degree or equivalent

Tools

Microsoft Office Suite

Job description

Build a career where values meet worldwide opportunity. Job Description: Convergint is looking for a full‑time, enthusiastic, results driven and forward‑thinking Service Coordinator to join our amazing culture.

In this role, you will answer, respond to, and meet the needs of all incoming customer service calls by handling these calls in a professional, efficient, effective and timely manner ensuring Convergint becomes the customers’ first choice for service.

Who You Are

You have a passion for providing world‑class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces equal opportunity and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Service Coordinator.

Who We Are

With 20‑years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced‑based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

What you’ll do with “Our Training and Your Experience”

Answer, respond to, and meet the needs of all incoming customer service calls by handling these calls in a professional, efficient, effective and timely manner ensuring Convergint becomes the customers’ first choice for service.

Provide co‑ordination of service with technicians, sub‑contractors and customers within designated CTC location. May act as a lead, coordinating the work of others, but not a supervisor. Performs other duties and responsibilities as requested or required.

What You’ll Need

Exceptional telephone and personal customer service skills and ability to work under pressure. Excellent Microsoft Outlook, Excel, and Word skills. Strong financial knowledge and skills—ability to understand financials such as accounts receivable/payable, purchase orders, work orders, etc. Strong organizational skills and the ability to handle multiple projects tasks simultaneously. Excellent ability to facilitate a collaborative working environment for customers and team members.

Company Benefits

• 10 Company Holidays and Paid Time Off starting at 13 days annually
• Fun & Laughter Day Off
• Medical, Dental & Vision Plan
• Life insurance & Disability Plan
• Wellness Program
• 401K Matching Plan
• Colleague Assistance Program
• Tuition reimbursement
• Competitive salary and compensation plan
• Vehicle reimbursement plan or company vehicle
• Corporate Social Responsibility Day
• Cell phone reimbursement (if applicable)
• Paid parental leave

Requirements

• Education: College degree, trade school or equivalent experience
• Minimum Experience: 3-5 years call center, dispatch, or administrative experience
• Preferred Experience: (but not required): Experience in construction industry, automation, or similar environment

Convergint is an Equal Opportunity Employer.

The anticipated compensation of this position is $27 - $33 per hour. Please note that this job posting includes salary information for the assigned target market range within the primary geographic region the requisition is posted. If the position is posted in multiple locations or is a remote position, the salary range may vary. Individual pay rates will, of course, vary depending on the job, department, and location, as well as the individual skills, experience, certifications, specific licenses, and education of the applicant.

Convergint is an Equal Opportunity Employer.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Culture first since day one. From a single vision in 2001 to a global community of colleagues today, Convergint’s story is defined by people, purpose, and progress. Every milestone reflects our belief that when we put people first, extraordinary things happen. What began as a values‑driven mission has grown into a worldwide commitment to service, innovation, and partnership that continues to shape our future.