Senior Service Center Manager - LTL Operations

Estes-Express-Lines; Indianapolis (IN); On-site; USD 90,000 - 130,000; Full time

Job summary

Estes-Express-Lines seeks a Service Center Manager to lead a busy LTL operation, overseeing 450+ employees across multiple shifts. You will drive safety, service quality, and cost controls while maintaining strong customer relationships in a fast-paced environment.

The role requires five years of leadership in LTL, experience managing a service center, and strong coaching, planning, and communication skills. Travel may be required; a Bachelor’s degree is preferred.

Qualifications

• High school diploma or GED; bachelor’s preferred.
• Minimum five years leadership experience in the LTL industry.
• Experience managing an LTL service center operation.
• Strong computer skills (AS400 and MS Office a plus).

Responsibilities

• Lead and direct service center employees; manage KPI goals.
• Hire, train, and terminate; ensure proper paperwork.
• Ensure safety, policies, and regulatory compliance.
• Develop strategies to meet revenue, service, budgets and partnerships.
• Oversee dock, city operations and scheduling for timely freight.
• Investigate customer complaints and implement corrective actions.

Skills

Leadership

Customer service

Coaching

Communication

Planning

Problem solving

Team building

Education

High School Diploma/GED

Bachelor's degree preferred

Tools

AS400

MS Office

Job description

Estes-Express-Lines seeks a Service Center Manager to lead a busy LTL operation, overseeing 450+ employees across multiple shifts. You will drive safety, service quality, and cost controls while maintaining strong customer relationships in a fast-paced environment.

The role requires five years of leadership in LTL, experience managing a service center, and strong coaching, planning, and communication skills. Travel may be required; a Bachelor’s degree is preferred.