Senior Service Agent — Customer Support (Non-Driver)

FedEx; Yamato (FL); On-site; USD 19,000 - 28,000; Full time

Job summary

FedEx in the United States is seeking a customer service associate at a station. You will provide accurate information to customers, respond to inquiries, resolve issues, and promote FedEx services. This is a non-driving position and may involve a variety of duties to support station operations.

A High School Diploma or GED is required. The role includes operating a computer terminal, lifting up to 50 pounds with assistance as needed, and maintaining good communication with customers and team

Qualifications

• High School Diploma or GED required.
• Ability to operate a computer terminal.
• Ability to lift up to 50 lbs with or without assistance.
• Strong human relations and communications skills.
• Non-driving position with varied duties to support station operations.

Responsibilities

• Respond to inquiries and provide accurate information to customers.
• Resolve problems and sell FedEx services where appropriate.
• Perform administrative support for station operations.
• Carry out additional duties as assigned.

Skills

Computer terminal operation

Lift 50 lbs

Customer service & communications

Teamwork

Education

High School Diploma/GED

Job description

FedEx in the United States is seeking a customer service associate at a station. You will provide accurate information to customers, respond to inquiries, resolve issues, and promote FedEx services. This is a non-driving position and may involve a variety of duties to support station operations.

A High School Diploma or GED is required. The role includes operating a computer terminal, lifting up to 50 pounds with assistance as needed, and maintaining good communication with customers and team