Senior Customer Service & Solutions Agent

FedEx; Anchorage (AK); On-site; USD 32,000 - 45,000; Full time

Job summary

FedEx is seeking a Customer Service Associate in Anchorage to provide accurate information and assistance to customers, respond to inquiries, resolve issues, and promote FedEx services.

The role also includes performing administrative support for station operations and handling duties as assigned. Candidates should have a High School Diploma or GED and be able to lift up to 50 lbs with appropriate equipment or assistance. Position requires good communication and teamwork.

Qualifications

• High School Diploma/G.E.D. required.
• Ability to operate a computer terminal.
• Ability to lift 50 lbs and maneuver heavy packages with equipment or assistance.
• Good human relations and communications skills.

Responsibilities

• Provides accurate information and assistance to customers, including responding to inquiries, problem-resolution and selling of FedEx services.
• Performs administrative support functions necessary for efficient station operations.
• Performs other duties as assigned.

Skills

Computer terminal

Lifting 50 lbs

Package handling

Communication skills

Education

High School Diploma/G.E.D.

Job description

FedEx is seeking a Customer Service Associate in Anchorage to provide accurate information and assistance to customers, respond to inquiries, resolve issues, and promote FedEx services.

The role also includes performing administrative support for station operations and handling duties as assigned. Candidates should have a High School Diploma or GED and be able to lift up to 50 lbs with appropriate equipment or assistance. Position requires good communication and teamwork.