Senior Service Agent: Customer Care & Sales

FedEx; Portage (MI); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Hourly wage $19.34 USD

Job summary

FedEx Logistics in Portage, MI is seeking a customer service associate who provides accurate information and assistance to customers, answers inquiries, resolves issues, and promotes company services. This role also includes administrative support to ensure smooth station operations.

Qualified candidates have a high school diploma or GED, can lift up to 50 lbs and handle heavier packages with equipment or assistance, and possess strong communication skills.

Qualifications

• High School Diploma or GED required.
• Ability to lift 50 lbs and handle packages heavier than 50 lbs with equipment or assistance.

Responsibilities

• Provides accurate information and assistance to customers, including responding to inquiries, problem-resolution and selling of company services.
• Performs administrative support functions necessary for efficient station operations.
• Performs other duties as assigned.

Skills

Computer terminal operation

Lift 50 lbs

Package handling

Communication skills

Education

High School Diploma/G.E.D.

Job description

FedEx Logistics in Portage, MI is seeking a customer service associate who provides accurate information and assistance to customers, answers inquiries, resolves issues, and promotes company services. This role also includes administrative support to ensure smooth station operations.

Qualified candidates have a high school diploma or GED, can lift up to 50 lbs and handle heavier packages with equipment or assistance, and possess strong communication skills.