Senior Service Agent — Customer Care & Logistics

FedEx; Hebron Estates (KY); On-site; USD 2,066,000 - 2,755,000; Full time

Job summary

FedEx Logistics is seeking a Customer Service/Administrative Associate to join our station. You will provide accurate information and assistance to customers, respond to inquiries, resolve issues, and help promote the company’s services.

You will perform administrative tasks to support efficient station operations and handle other duties as assigned. Schedule includes M-Th 4pm-10pm and Sat 6am-12pm, with FedEx as an Equal Opportunity Employer and accommodations available upon request.

Qualifications

• High school diploma or GED required.
• Ability to lift up to 50 lbs.
• Ability to operate a computer terminal.

Responsibilities

• Provides accurate information and assistance to customers, including responding to inquiries, problem-resolution, and selling company services.
• Performs administrative support functions necessary for efficient station operations.
• Performs other duties as assigned.

Skills

Operate computer terminal

Lift 50 lbs

Package handling

Communication skills

Education

High School Diploma/G.E.D.

Job description

FedEx Logistics is seeking a Customer Service/Administrative Associate to join our station. You will provide accurate information and assistance to customers, respond to inquiries, resolve issues, and help promote the company’s services.

You will perform administrative tasks to support efficient station operations and handle other duties as assigned. Schedule includes M-Th 4pm-10pm and Sat 6am-12pm, with FedEx as an Equal Opportunity Employer and accommodations available upon request.