Senior Customer Service & Ops Agent

Federal Express Corporation; Lansing (MI); On-site; USD 24,000 - 34,000; Full time

Job summary

Federal Express Corporation in Lansing, MI is seeking a customer service associate to provide accurate information and assistance to customers, respond to inquiries, and resolve issues while supporting station operations. The role includes selling services and performing administrative tasks to ensure smooth daily workflows.

The position is full-time with a 1300-2100 shift, some Saturdays required, and requires the ability to lift up to 50 lbs and handle heavier packages with equipment or

Qualifications

• High school diploma or GED is required.
• Ability to operate computer terminal.
• Ability to lift up to 50 lbs and to handle heavier packages with equipment or assistance.
• Strong communication and interpersonal skills.

Responsibilities

• Provide accurate information and assistance to customers, including answering inquiries, resolving problems and selling company services.
• Perform administrative support functions necessary for efficient station operations.
• Perform other duties as assigned.

Skills

Computer terminal

Lifting 50 lbs

Package handling

Customer relations

Education

High School Diploma/G.E.D.

Job description

Federal Express Corporation in Lansing, MI is seeking a customer service associate to provide accurate information and assistance to customers, respond to inquiries, and resolve issues while supporting station operations. The role includes selling services and performing administrative tasks to ensure smooth daily workflows.

The position is full-time with a 1300-2100 shift, some Saturdays required, and requires the ability to lift up to 50 lbs and handle heavier packages with equipment or