Senior Service Agent: Customer Care & Logistics

FedEx; Tennessee; On-site; USD 32,000 - 52,000; Full time

Job summary

FedEx Logistics is seeking a Senior Service Agent to deliver top-tier customer information and service at our Tennessee station. You will respond to inquiries, resolve problems, and sell FedEx services while supporting station operations and performing related tasks as assigned.

The role emphasizes strong communication, physical ability to lift up to 50 lbs, and efficient teamwork in a fast-paced environment. E-Verify participation and equal opportunity commitments are noted.

Qualifications

• Ability to operate a computer terminal.
• Ability to lift 50 lbs.
• Ability to maneuver packages of any weight above 50 lbs with appropriate equipment or assistance.
• Good human relations and communications skills.

Responsibilities

• Provide accurate information and assistance to customers, including responding to inquiries, problem-resolution and selling of company services.
• Perform administrative support functions necessary for efficient station operations.
• Perform other duties as assigned.

Skills

Operate computer terminal

Lift 50 lbs

Maneuver heavy packages

Interpersonal communication

Education

High School Diploma/G.E.D.

Job description

FedEx Logistics is seeking a Senior Service Agent to deliver top-tier customer information and service at our Tennessee station. You will respond to inquiries, resolve problems, and sell FedEx services while supporting station operations and performing related tasks as assigned.

The role emphasizes strong communication, physical ability to lift up to 50 lbs, and efficient teamwork in a fast-paced environment. E-Verify participation and equal opportunity commitments are noted.