Senior Customer Service and Solutions Specialist

Federal Express Corporation; Bismarck (ND); On-site; USD 32,000 - 42,000; Full time

Job summary

Federal Express Corporation is seeking a staff member to provide accurate customer information and assistance, including handling inquiries, problem resolution, and promoting FedEx services. The role supports station operations with essential administrative tasks and related duties.

Schedule is Monday through Friday, 9:30am–4pm. Applicants should be capable of lifting up to 50 lbs with or without assistance and have strong communication skills; FedEx is an Equal Opportunity Employer.

Qualifications

• High School Diploma or GED required.
• Ability to operate a computer terminal and basic software.
• Ability to lift 50 lbs and handle packages above 50 lbs with equipment or assistance.
• Good interpersonal and communication skills.

Responsibilities

• Provide accurate information and assistance to customers, respond to inquiries and resolve problems.
• Support station operations with administrative tasks and other duties as assigned.
• Contribute to selling company services when appropriate.

Skills

Customer interaction

Computer skills

Heavy lifting (50 lbs)

Education

High School Diploma/G.E.D.

Job description

Federal Express Corporation is seeking a staff member to provide accurate customer information and assistance, including handling inquiries, problem resolution, and promoting FedEx services. The role supports station operations with essential administrative tasks and related duties.

Schedule is Monday through Friday, 9:30am–4pm. Applicants should be capable of lifting up to 50 lbs with or without assistance and have strong communication skills; FedEx is an Equal Opportunity Employer.