Senior Service Advisor - High Earnings & Customer Service

Subaru of Sterling; Sterling (VA); Hybrid; USD 64,000 - 140,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Vehicle Purchase Discounts

Wellness Programs

Job summary

Subaru of Sterling is seeking an experienced Service Advisor to join our team. You will greet customers, assess vehicle needs, explain repairs and costs, and provide accurate estimates while coordinating with technicians to ensure timely service.

The ideal candidate has prior Service Advisor/Writer experience, strong communication, and a commitment to delivering an exceptional customer experience. Flexible scheduling and a supportive team are offered.

Qualifications

• Experience as a Service Advisor/Writer preferred.
• Excellent communication and customer service skills.
• Ability to explain repairs and costs clearly.
• Strong attention to detail and teamwork.
• Valid driver's license with acceptable driving record.

Responsibilities

• Answer calls and assist customers professionally.
• Identify customer needs and recommend services.
• Explain repairs, costs, and completion timelines.
• Conduct vehicle walk-arounds and inspections.
• Obtain approval for repairs and service recommendations.
• Provide accurate estimates and repair updates.
• Coordinate repair orders with technicians.
• Process payments and deliver completed vehicles.
• Ensure a positive customer experience throughout the service process.
• Follow company customer service and communication standards.

Skills

Customer service

Communication

Teamwork

Attention to detail

Sales ability

Education

High school diploma or equivalent

Tools

POS system

Estimation software

Job description

Subaru of Sterling is seeking an experienced Service Advisor to join our team. You will greet customers, assess vehicle needs, explain repairs and costs, and provide accurate estimates while coordinating with technicians to ensure timely service.

The ideal candidate has prior Service Advisor/Writer experience, strong communication, and a commitment to delivering an exceptional customer experience. Flexible scheduling and a supportive team are offered.