Experienced Automotive Service Advisor - Subaru

Carter Myers Automotive; Winchester (VA); On-site; USD 50,000 - 80,000; Full time

Benefits offered by this job

ESOP

401(k) with company match

Medical, Dental & Vision Insurance

Tuition Reimbursement

Paid Training and Career Advancement

Employee Discounts

Closed Sundays

Job summary

Carter Myers Automotive in Winchester, VA is seeking an experienced Automotive Service Advisor for a full-time role at our Subaru service center. You will welcome guests, understand concerns, create accurate repair orders, and communicate with technicians to keep customers informed throughout the service process.

We value trust, maintenance recommendations, and long-term relationships. The position offers an ESOP-owned culture, strong benefits, and growth opportunities within a people-first

Qualifications

• 2+ years of Automotive Service Advisor experience in a dealership environment preferred.
• Strong knowledge of repair order management and customer service excellence.
• Excellent customer service and communication skills.
• Organized; can manage multiple repair orders efficiently.

Responsibilities

• Welcome customers and provide an exceptional, friendly service experience.
• Listen to concerns and translate them into clear repair orders.
• Explain recommended services in a simple, customer-friendly way.
• Coordinate with technicians to ensure accurate and timely repairs.
• Maintain consistent communication with customers throughout the process.
• Recommend maintenance, repairs, and value-added services.
• Build strong, long-term customer relationships.
• Provide post-service follow-up to ensure satisfaction.

Skills

Customer service

Communication

Organizational skills

Dealership systems

Tools

Dealership software

Repair order system

CRM systems

Job description

Description

Experienced Service Advisor |Full Time| Subaru

We are seeking an experienced Automotive Service Advisor. As a Service Advisor on our team, you will play a critical role in creating a seamless and exceptional customer experience. You’ll welcome guests, understand their concerns, create accurate repair orders, communicate clearly with technicians, and keep customers updated throughout the entire service process. Your ability to recommend maintenance and repairs, build trust, and maintain relationships will be essential to your success.

About CMA

Carter Myers Automotive (CMA) is an employee-owned (ESOP) company with a people-first culture. We offer career growth, stability, competitive pay and benefits, and a healthy work-life balance. As owners, our team is united by a shared purpose and commitment—because Owners Just Care More.

Compensation & Benefits

• $50,000 - $80,000+ annual earning potential, with no cap on performance-based bonuses


• High customer-pay volume and strong service traffic provide excellent income opportunities


• Employee-Owned Company (ESOP)


• 401(k) with Company Match


• Medical, Dental & Vision Insurance


• Tuition Reimbursement


• Paid Training and Career Advancement Opportunities


• Employee Discounts


• Closed Sundays

Requirements

What You’ll Do

• Welcome customers and provide an exceptional, friendly service experience


• Listen carefully to customer concerns and translate them into clear repair orders


• Explain recommended services in a simple, customer-friendly way


• Coordinate with technicians to ensure accurate and timely repairs


• Maintain consistent communication with customers throughout the process


• Recommend maintenance, repairs, and value-added services


• Build strong, long-term customer relationships


• Provide post-service follow-up to ensure satisfaction

What We’re Looking For

• 2+ years of Automotive Service Advisor experience in a dealership environment preferred, with strong knowledge of repair order management, maintenance recommendations, and customer service excellence.


• Strong automotive and repair process knowledge


• Excellent customer service and communication skills


• Organized; manages multiple repair orders efficiently


• Confident, ethical service recommendations


• Comfortable discussing repairs, timelines, and pricing


• Basic computer and dealership system skills


• Valid driver’s license