Senior Service Advisor & Customer Experience Leader

Joseph Automotive Group; Cincinnati (OH); On-site; USD 42,000 - 55,000; Full time

Benefits offered by this job

Family-owned culture

Career growth opportunities

Supportive and collaborative work

Employee development

Top workplace reputation

Job summary

Joseph Automotive Group in Cincinnati, OH seeks a Service Advisor to deliver exceptional customer experiences and keep service operations running smoothly. You will manage service orders, drive flow, and ensure timely, courteous handling of every customer interaction.

You will lead with integrity, maintain CSI targets, supervise warranty processes, and coach team members. The role emphasizes independent initiative, professional presence, and strong automotive service knowledge.

Qualifications

• Must be highly organized with a customer-focused attitude.
• Proven leadership and team management abilities.
• Excellent time management and problem-solving skills.
• Outstanding verbal and written communication skills.
• Professional appearance and demeanor.
• Demonstrated success in automotive service and sales performance.
• Strong history of customer satisfaction and relationship building.
• Team-oriented, self-motivated, and results-driven.
• Ability to work independently with minimal supervision.
• Valid driver's license and clean driving record.

Responsibilities

• Manage service orders and daily flow of the service drive.
• Own the customer experience, delivering positive impressions.
• Provide concierge-level support for inquiries in person and by phone.
• Maximize technician productivity by scheduling service work.
• Answer questions regarding vehicle concerns, maintenance, and warranties.
• Maintain CSI scores meeting or exceeding company standards.
• Oversee warranty claim administration and train service staff.
• Enforce company policies and standards.
• Ensure compliance with laws and dealership policies.
• Foster a positive work environment and teamwork.

Skills

Leadership

Customer service

Communication

Time management

Problem-solving

Team leadership

Job description

Joseph Automotive Group in Cincinnati, OH seeks a Service Advisor to deliver exceptional customer experiences and keep service operations running smoothly. You will manage service orders, drive flow, and ensure timely, courteous handling of every customer interaction.

You will lead with integrity, maintain CSI targets, supervise warranty processes, and coach team members. The role emphasizes independent initiative, professional presence, and strong automotive service knowledge.