Automotive Service Advisor - Joseph Volkswagen

Joseph Volkswagen of Cincinnati; Cincinnati (OH); On-site; USD 45,000 - 65,000; Full time

Job summary

Joseph Automotive in Cincinnati, Ohio is seeking a Service Advisor to deliver an outstanding customer experience and keep the service drive running smoothly. You will manage service orders, own the customer journey, and coordinate with technicians to prioritize work and keep customers informed.

The ideal candidate is highly organized with a friendly, customer-focused attitude, demonstrates leadership, and communicates clearly.

Qualifications

• Proven leadership and team management abilities.
• Excellent time management and problem-solving skills.
• Outstanding verbal and written communication skills.
• Professional appearance and demeanor.
• Demonstrated success in automotive service and sales performance.
• Strong history of customer satisfaction and relationship building.
• Team-oriented, self-motivated, and results-driven.
• Ability to work independently with minimal supervision.
• Valid driver's license and a clean driving record.

Responsibilities

• Manage service orders and oversee the daily flow of the service drive, ensuring customers receive prompt, professional, and courteous service.
• Take ownership of the customer experience, going above and beyond to create positive, lasting impressions.
• Provide concierge-level support for customer inquiries, both in person and over the phone.
• Maximize technician productivity by effectively managing and scheduling service work.
• Answer customer questions regarding vehicle concerns, maintenance, repairs, warranties, and service recommendations.
• Maintain Customer Satisfaction Index (CSI) scores that meet or exceed company standards.
• Oversee warranty claim administration and assist with the training and supervision of service department personnel.
• Reinforce company policies, procedures, and operational standards.
• Ensure compliance with all applicable laws, regulations, and dealership policies.
• Foster a positive work environment by maintaining strong employee relationships and encouraging teamwork.

Skills

Leadership

Customer service

Communication

Time management

Problem solving

Teamwork

Job description

For decades, Joseph Automotive has proudly served drivers throughout Cincinnati, Columbus, and Dayton, Ohio, providing exceptional vehicle sales and service experiences. What began as a family business has grown into one of Ohio's largest and most respected automotive dealership groups.

Despite our growth, we remain family-owned and operated, committed to treating our employees and customers like family. Our dealerships have earned recognition as some of the best places to work, thanks to our supportive culture, dedication to excellence, and commitment to employee success.

Service Advisor Responsibilities

As a key member of our service team, you will play a vital role in delivering an outstanding customer experience while ensuring efficient service department operations.

Key Responsibilities:

• Manage service orders and oversee the daily flow of the service drive, ensuring customers receive prompt, professional, and courteous service.
• Take ownership of the customer experience, going above and beyond to create positive, lasting impressions.
• Provide concierge-level support for customer inquiries, both in person and over the phone.
• Maximize technician productivity by effectively managing and scheduling service work.
• Answer customer questions regarding vehicle concerns, maintenance, repairs, warranties, and service recommendations.
• Maintain Customer Satisfaction Index (CSI) scores that meet or exceed company standards.
• Oversee warranty claim administration and assist with the training and supervision of service department personnel.
• Reinforce company policies, procedures, and operational standards.
• Ensure compliance with all applicable laws, regulations, and dealership policies.
• Foster a positive work environment by maintaining strong employee relationships and encouraging teamwork.

Qualifications

• Highly organized with a friendly, customer-focused attitude. We are looking for a motivated professional who is passionate about customer service and team leadership.

  Preferred Qualifications:

• Proven leadership and team management abilities.
• Excellent time management and problem-solving skills.
• Outstanding verbal and written communication skills.
• Professional appearance and demeanor.
• Demonstrated success in automotive service and sales performance.
• Strong history of customer satisfaction and relationship building.
• Team-oriented, self-motivated, and results-driven.
• Ability to work independently with minimal supervision.
• Valid driver's license and a clean driving record.

Why Join Joseph Automotive?

• Family-owned and operated company culture
• Career growth opportunities within one of Ohio's largest dealership groups
• Supportive and collaborative work environment
• Commitment to employee development and success
• Reputation as a top workplace in the automotive industry

Equal Opportunity Employer

Joseph Automotive is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, or any other protected characteristic.

We are committed to maintaining a safe, professional, and drug-free workplace. Employment offers are contingent upon successful completion of a pre-employment background check, drug screening, and verification of a valid driver's license with an acceptable driving record.