Senior Automotive Service Advisor – Customer-Centric Growth

Germain Cadillac Co; Columbus (OH); Hybrid; USD 36,000 - 55,000; Full time

Benefits offered by this job

Health, Dental & Vision Insurance

401(k) Match

Vacation & Holidays

Competitive Wages

Professional Development

Company Outings

Employee Discounts

Job summary

Germain Jaguar Land Rover Easton in Columbus, OH is seeking an Experienced Automotive Service Advisor to be the primary contact for customers. You will coordinate with technicians and the service team to ensure high-quality service and satisfaction.

The role emphasizes greeting customers, understanding their vehicle needs, and communicating repair recommendations clearly while managing appointments and service orders in a fast-paced environment.

Qualifications

• Previous experience as an Automotive Service Advisor or similar role.
• Strong knowledge of automotive repair and maintenance processes.
• Excellent communication and interpersonal skills.
• Ability to multitask and work efficiently in a fast-paced environment.
• Proficient with computer systems and automotive service software.
• Positive attitude and a focus on customer satisfaction.

Responsibilities

• Greet customers promptly and courteously, providing exceptional customer service.
• Understand customer vehicle needs and accurately communicate repair recommendations.
• Schedule service appointments and manage repair orders efficiently.
• Coordinate between customers and the service team to ensure timely and quality repairs.
• Provide clear explanations of service costs and answer customer questions.
• Maintain detailed records of services and customer interactions.
• Promote additional services and warranty work.

Skills

Customer service

Automotive knowledge

Communication

Multitasking

Service software

Job description

Germain Jaguar Land Rover Easton in Columbus, OH is seeking an Experienced Automotive Service Advisor to be the primary contact for customers. You will coordinate with technicians and the service team to ensure high-quality service and satisfaction.

The role emphasizes greeting customers, understanding their vehicle needs, and communicating repair recommendations clearly while managing appointments and service orders in a fast-paced environment.