Senior Auto Service Advisor – Elevate Customer Experience

Germain Honda of Ann Arbor; Columbus (OH); Hybrid; USD 45,000 - 70,000; Full time

Benefits offered by this job

Insurance

401(k) Match

Paid vacation

Competitive wages

Professional development

Team outings

Employee discounts

Job summary

Germain Jaguar Land Rover Easton in Columbus, OH is seeking an Experienced Automotive Service Advisor to be the primary contact for customers, coordinating with technicians to ensure smooth service experiences.

You will greet customers, assess vehicle needs, communicate repairs and costs, schedule appointments, and maintain detailed service records while promoting warranty work and additional services. Join our team for growth opportunities.

Qualifications

• Previous experience as an Automotive Service Advisor or similar role.
• Strong knowledge of automotive repair and maintenance processes.
• Excellent communication and interpersonal skills.
• Ability to multitask and work efficiently in a fast-paced environment.
• Proficient with computer systems and automotive service software.
• Positive attitude and a focus on customer satisfaction.

Responsibilities

• Greet customers promptly and courteously, providing exceptional customer service.
• Understand customer vehicle needs and accurately communicate repair recommendations.
• Schedule service appointments and manage repair orders efficiently.
• Coordinate between customers and the service team to ensure timely and quality repairs.
• Provide clear explanations of service costs and answer customer questions.
• Maintain detailed records of services and customer interactions.
• Promote additional services and warranty work.

Skills

Automotive service advisor

Vehicle repair knowledge

Communication skills

Multitasking

Service software

Customer satisfaction

Tools

Automotive service software

Job description

Germain Jaguar Land Rover Easton in Columbus, OH is seeking an Experienced Automotive Service Advisor to be the primary contact for customers, coordinating with technicians to ensure smooth service experiences.

You will greet customers, assess vehicle needs, communicate repairs and costs, schedule appointments, and maintain detailed service records while promoting warranty work and additional services. Join our team for growth opportunities.