Automotive Service Advisor: Elevate Customer Experience

AAA Club Alliance; Cincinnati (OH); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid parental leave

401k with company match

Job summary

AAA Club Alliance in Cincinnati, OH is seeking an Automotive Service Advisor to greet customers, review repairs with clarity, and coordinate with shop technicians to ensure timely, high-quality service. Excellent communication is essential as you explain costs and timelines to customers.

This full-time role requires a High School diploma and customer-service or automotive-industry experience; ASE certification is a plus. Weekend availability is required.

Qualifications

• Experience in customer service/sales roles with a track record of success.
• Knowledge of automotive technology and the ability to explain service needs clearly to customers and technicians.
• ASE Service Advisor Certification is a plus but not required.

Responsibilities

• Greet customers, answer calls, and schedule appointments promptly and courteously.
• Review recommended repairs and services with customers to ensure clarity and understanding.
• Communicate updates if costs, timing, or scope of work change, documenting approvals accurately.
• Distribute work to shop technicians and track progress to ensure timely, high-quality results.
• Coordinate warranty repairs, towing services, shuttles, or rental vehicles as needed.
• Monitor upcoming inspection and maintenance schedules, proactively notifying customers when service is due.

Skills

Customer service

Communication

Automotive knowledge

Sales skills

Education

ASE Service Advisor Certification

High School Diploma or equivalent

Job description

AAA Club Alliance in Cincinnati, OH is seeking an Automotive Service Advisor to greet customers, review repairs with clarity, and coordinate with shop technicians to ensure timely, high-quality service. Excellent communication is essential as you explain costs and timelines to customers.

This full-time role requires a High School diploma and customer-service or automotive-industry experience; ASE certification is a plus. Weekend availability is required.