Senior Auto Service Advisor – Customer Care & Growth

Germain Motor Co.; Columbus (OH); Hybrid; USD 45,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Dental/Vision coverage

401(k) matching

Paid vacations and holidays

Professional development

Job summary

Germain Jaguar Land Rover Easton in Columbus, OH is seeking an Experienced Automotive Service Advisor to be the primary contact for customers, coordinating with technicians and service staff to ensure top‑quality, timely repairs and high customer satisfaction.

You will greet customers, assess vehicle needs, relay repair recommendations, schedule work, and explain costs while maintaining detailed service records and promoting warranty work.

Qualifications

• Previous experience as an Automotive Service Advisor or similar role.
• Strong knowledge of automotive repair and maintenance processes.
• Excellent communication and interpersonal skills.
• Ability to multitask and work efficiently in a fast-paced environment.
• Proficient with computer systems and automotive service software.
• Positive attitude and a focus on customer satisfaction.

Responsibilities

• Greet customers promptly and courteously, providing exceptional customer service.
• Understand customer vehicle needs and accurately communicate repair recommendations.
• Schedule service appointments and manage repair orders efficiently.
• Coordinate between customers and the service team to ensure timely and quality repairs.
• Provide clear explanations of service costs and answer customer questions.
• Maintain detailed records of services and customer interactions.
• Promote additional services and warranty work.

Skills

Communication

Automotive knowledge

Multitasking

Software proficiency

Customer service

Job description

Germain Jaguar Land Rover Easton in Columbus, OH is seeking an Experienced Automotive Service Advisor to be the primary contact for customers, coordinating with technicians and service staff to ensure top‑quality, timely repairs and high customer satisfaction.

You will greet customers, assess vehicle needs, relay repair recommendations, schedule work, and explain costs while maintaining detailed service records and promoting warranty work.