Senior Service Advisor - Customer Experience & Growth

Bowser Automotive Inc; Beaver Falls (Beaver County); On-site; USD 48,000 - 62,000; Full time

Benefits offered by this job

Competitive compensation

Medical/dental/vision insurance

Paid Time Off (PTO)

Company-paid life insurance

Disability insurance

Growth opportunities

Job summary

Bowser Chevrolet of Chippewa is seeking an experienced Service Advisor to join our team. You will guide customers through the service process, identify vehicle needs, and coordinate repairs to deliver vehicles on completion.

Join a dealership that emphasizes exceptional customer experiences, clear communication, and strong CSI results. This role offers a fast-paced, team-driven environment with opportunities for growth within Bowser Automotive.

Qualifications

• High school diploma or equivalent required.
• Previous dealership or repair facility experience preferred.
• GM Service Advisor experience preferred.
• Excellent written and verbal communication skills.
• Strong customer service and relationship-building abilities.
• ASE certification is preferred but not required.
• Valid driver's license with a clean driving record.
• Ability to lift 10–25 pounds and drive vehicles as needed.

Responsibilities

• Greet customers promptly and professionally and obtain accurate vehicle and customer information.
• Listen to customers' concerns and clearly document the general nature of their automotive needs.
• Conduct or assist with vehicle walk-arounds and test drives as needed to identify additional service or repair needs.
• Communicate recommended repairs and maintenance to customers in a clear and professional manner.
• Prepare and present repair estimates, including anticipated completion times.
• Obtain customer authorization for recommended repairs.
• Verify the customer's intended method of payment.
• Maintain regular communication with technicians throughout the repair process.
• Monitor the status of customer vehicles and communicate updates as appropriate.
• Administer applicable manufacturer and other warranties in accordance with company and warranty requirements.
• Notify customers when repairs are completed.
• Review completed repairs and services with customers at vehicle delivery.
• Maintain a high level of customer satisfaction and work toward achieving strong CSI results.
• Follow all Bowser Automotive safety policies and procedures.

Skills

Customer service

Relationship-building

Communication skills

Automotive knowledge

Education

High school diploma or equivalent

Job description

Bowser Chevrolet of Chippewa is seeking an experienced Service Advisor to join our team. You will guide customers through the service process, identify vehicle needs, and coordinate repairs to deliver vehicles on completion.

Join a dealership that emphasizes exceptional customer experiences, clear communication, and strong CSI results. This role offers a fast-paced, team-driven environment with opportunities for growth within Bowser Automotive.