Customer-First Auto Service Advisor | Growth & Benefits

BOWSER PONTIAC INC; Beaver Falls (Beaver County); On-site; USD 45,000 - 75,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

PTO

Company-paid life insurance

Supplemental short-term disability

Growth opportunities

Job summary

Bowser Chevrolet of Chippewa is seeking an experienced Service Advisor to join our team. The Service Advisor will provide an exceptional customer experience from greeting customers to coordinating repairs and delivering vehicles upon completion.

The ideal candidate will have automotive service or dealership experience, strong communication and customer service skills, and the ability to explain repair recommendations clearly and professionally. Sales experience is a plus.

Qualifications

• High school diploma or equivalent.
• Previous experience in an automobile dealership or independent automotive repair facility preferred.
• GM Service Advisor experience preferred.
• Strong customer service and relationship-building skills.
• Excellent written and verbal communication skills.
• General knowledge of automotive systems and mechanical operations.
• Ability to explain automotive repairs and maintenance recommendations to customers.
• ASE certification is preferred but not required.
• Professional appearance and demeanor.
• Valid driver's license with a satisfactory driving record.
• Ability to drive cars and trucks, including vehicles with automatic and manual transmissions.
• Ability to lift and move objects weighing approximately 10-25 pounds.
• Ability to work effectively in a fast-paced, customer-focused environment.

Responsibilities

• Greet customers promptly and professionally and obtain accurate vehicle and customer information.
• Listen to customers' concerns and clearly document the general nature of their automotive needs.
• Conduct or assist with vehicle walk-arounds and test drives as needed to identify additional service or repair needs.
• Communicate recommended repairs and maintenance to customers in a clear and professional manner.
• Prepare and present repair estimates, including anticipated completion times.
• Obtain customer authorization for recommended repairs.
• Verify the customer's intended method of payment.
• Maintain regular communication with technicians throughout the repair process.
• Monitor the status of customer vehicles and communicate updates as appropriate.
• Administer applicable manufacturer and other warranties in accordance with company and warranty requirements.
• Notify customers when repairs are completed.
• Review completed repairs and services with customers at vehicle delivery.
• Maintain a high level of customer satisfaction and work toward achieving strong CSI results.
• Follow all Bowser Automotive safety policies and procedures.

Skills

Customer service

Communication skills

Explain repairs

GM Service Advisor

Relationship-building

Automotive knowledge

Professional appearance

Verbal communication

Education

High school diploma

Job description

Bowser Chevrolet of Chippewa is seeking an experienced Service Advisor to join our team. The Service Advisor will provide an exceptional customer experience from greeting customers to coordinating repairs and delivering vehicles upon completion.

The ideal candidate will have automotive service or dealership experience, strong communication and customer service skills, and the ability to explain repair recommendations clearly and professionally. Sales experience is a plus.