Customer-Focused Service Advisor | Growth & Benefits

Burtness Chevrolet; Whitewater (WI); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

Paid time off

Employee vehicle/service discounts

Ongoing training and growth

Job summary

Burtness Chevrolet Buick GMC in Whitewater, WI is seeking a Service Advisor who focuses on customer care and clear communication between customers and technicians.

You will greet customers, document issues, write repair orders, explain recommendations, and keep customers updated on status and timelines. Training is available for the right candidate, with a supportive family-owned environment.

Qualifications

• Strong communication and customer service skills.
• Ability to multitask in a fast-paced environment.
• Basic computer skills and familiarity with dealership software.
• Previous automotive service experience is helpful but not required.

Responsibilities

• Greet customers and be their main point of contact throughout the service process.
• Listen to concerns and document vehicle issues accurately.
• Create repair orders and explain recommended services clearly.
• Communicate with technicians to ensure timely and accurate repairs.
• Provide updates on vehicle status and timelines.
• Handle billing, payments, and warranty information.

Skills

Customer service

Communication

Multitasking

Basic computer skills

Tools

Dealership software

Job description

Burtness Chevrolet Buick GMC in Whitewater, WI is seeking a Service Advisor who focuses on customer care and clear communication between customers and technicians.

You will greet customers, document issues, write repair orders, explain recommendations, and keep customers updated on status and timelines. Training is available for the right candidate, with a supportive family-owned environment.