Senior Service Advisor – Collision Repair Pro (Commission)

Classic Collision Corporate Services LLC; Katy (TX); On-site; USD 35,000 - 70,000; Full time

Benefits offered by this job

Supportive Team Culture

Company match 401K

Paid Time Off - 6 Paid Holidays

Rewarding Work

Job summary

Classic Collision is seeking a customer-focused estimator/service advisor in Texas to guide customers from drop-off to delivery, handle estimates with insurers, and ensure a smooth repair experience.

Candidates should have strong communication, organizational skills, and familiarity with CCC1 estimating system. The role offers competitive pay, benefits, and growth opportunities with Classic Collision.

Qualifications

• Experience with DRP Geico preferred.
• Prepare estimates for customers and insurance partners according to guidelines.
• Maintain customer satisfaction scores according to company standards.
• Strong communication and organizational skills.

Responsibilities

• Primary point of contact for customers throughout the repair process.
• Prepares estimate for customer and/or insurance partners per guidelines.
• Partners with insurance companies to manage claims for best customer experience.
• Maintains communication with customers with updates on repair progress.
• Coordinates with technicians to identify all damages.
• Maintains customer satisfaction scores per company standards.
• Perform quality inspection prior to vehicle delivery.
• Perform other related duties as assigned.

Skills

Customer service

Communication

Organizational skills

Verbal & written communication

Problem solving

Tools

CCC1 Estimating System

Job description

Classic Collision is seeking a customer-focused estimator/service advisor in Texas to guide customers from drop-off to delivery, handle estimates with insurers, and ensure a smooth repair experience.

Candidates should have strong communication, organizational skills, and familiarity with CCC1 estimating system. The role offers competitive pay, benefits, and growth opportunities with Classic Collision.