Senior Service Advisor – Collision Repair & Career Growth

Classic Collision Corporate Services LLC; Denton (TX); On-site; USD 35,000 - 70,000; Full time

Benefits offered by this job

Supportive team

401K match

Paid holidays

Rewarding work

Job summary

Classic Collision is seeking a Service Advisor in Denton, TX to serve as the primary contact for customers from drop-off through delivery, ensuring accurate estimates and smooth insurance coordination. You will liaise with insurers and technicians to confirm damages and keep customers informed during the repair process.

The role emphasizes maintaining high customer satisfaction, thorough communication, and a final quality inspection prior to vehicle handover.

Qualifications

• Must be at least 18 years of age.
• Valid Driver's License Required
• Ability to provide clear, concise information in writing, via phone and in-person.
• Familiar with estimating systems CCC1 preferred.
• I-CAR / ASE certification preferred.
• Strong organizational skills
• Successful completion of background check required.

Responsibilities

• Serves as the primary point of contact for the customer throughout the repair process from the point of drop-off through the delivery of the completed vehicle.
• Prepares estimate for customer and or insurance partners according to manufacturer and Classic Collision guidelines.
• Partners with the insurance companies to manage customers claim to insure the best customer experience.
• Maintains communication with customers providing updates on repair process.
• Coordinates with technicians to confirm all aspects of the damages are identified.
• Maintains customer satisfaction scores according to company standards.
• Perform quality inspection prior to vehicle delivery to the customer.
• Perform other related duties as assigned.

Skills

Customer service

Communication

Organizational skills

Team player

Tools

CCC1 estimating system

I-CAR / ASE certification

Job description

Classic Collision is seeking a Service Advisor in Denton, TX to serve as the primary contact for customers from drop-off through delivery, ensuring accurate estimates and smooth insurance coordination. You will liaise with insurers and technicians to confirm damages and keep customers informed during the repair process.

The role emphasizes maintaining high customer satisfaction, thorough communication, and a final quality inspection prior to vehicle handover.