Collision Estimator & Service Advisor

Classic Collision; Lufkin (TX); On-site; USD 45,000 - 75,000; Full time

Benefits offered by this job

Paid Weekly

Continuous Training

Supportive Team Culture

Company match 401K

Medical/Dental/Vision

Paid Time Off - 6 Paid Holidays

Rewarding Work

Job summary

Classic Collision is seeking a Service Advisor / Collision Estimator to be the primary point of contact for customers from drop-off to delivery and to prepare estimates for customers and insurance partners. You will coordinate with insurance, communicate repair updates, and work with technicians to ensure all damages are identified and the vehicle is delivered meeting quality standards.

The role offers commission-based pay tied to sales volume, along with benefits and opportunities for career

Qualifications

• Must be at least 18 years old.
• Valid Driver's License Required.
• Ability to provide clear, concise information in writing, via phone and in-person.
• Prior collision estimating experience preferred.
• Familiar with estimating systems CCC1 preferred.
• I-CAR / ASE certification preferred.
• Strong organizational skills.
• Successful completion of background check required.

Responsibilities

• Serves as the primary point of contact for the customer throughout the repair process from the point of drop-off through the delivery of the completed vehicle.
• Prepares estimate for customer and or insurance partners according to manufacturer and Classic Collision guidelines.
• Partners with the insurance companies to manage customers claim to insure the best customer experience.
• Maintains communication with customers providing updates on repair process.
• Coordinates with technicians to confirm all aspects of the damages are identified.
• Maintains customer satisfaction scores according to company standards.
• Perform quality inspection prior to vehicle delivery to the customer.
• Perform other related duties as assigned.

Skills

Clear communication

Strong organizational skills

Education

I-CAR / ASE certification preferred

Tools

CCC1 estimating system

Job description

Classic Collision is seeking a Service Advisor / Collision Estimator to be the primary point of contact for customers from drop-off to delivery and to prepare estimates for customers and insurance partners. You will coordinate with insurance, communicate repair updates, and work with technicians to ensure all damages are identified and the vehicle is delivered meeting quality standards.

The role offers commission-based pay tied to sales volume, along with benefits and opportunities for career