Auto Repair Service Advisor & Insurance Liaison

Classic Collision Corporate Services LLC; Beaumont (TX); On-site; USD 50,000 - 100,000; Full time

Benefits offered by this job

Supportive Team Culture

Company match 401K

Paid Time Off - 6 Paid Holidays

Rewarding Work

Job summary

Classic Collision is seeking a customer-focused estimator/representative to manage the repair process from drop-off to delivery. You will prepare estimates for customers and insurers, coordinate with insurance partners, and maintain ongoing communication to ensure a smooth experience.

The role requires 18+ years, a valid license, and a strong ability to convey information clearly. CCC1 experience and I-CAR/ASE are preferred, with a focus on quality and customer satisfaction.

Qualifications

• Must be at least 18 years of age.
• Valid Driver's License required.
• Ability to provide clear, concise information in writing, via phone and in-person.
• Familiar with estimating systems CCC1preferred.
• I-CAR / ASE certification preferred.
• Strong organizational skills
• Successful completion of background check required.

Responsibilities

• Serves as the primary point of contact for the customer throughout the repair process from the point of drop-off through the delivery of the completed vehicle.
• Prepares estimate for customer and or insurance partners according to manufacturer and Classic Collision guidelines.
• Partners with the insurance companies to manage customers claim to insure the best customer experience.
• Maintains communication with customers providing updates on repair process.
• Coordinates with technicians to confirm all aspects of the damages are identified.
• Maintains customer satisfaction scores according to company standards.
• Perform quality inspection prior to vehicle delivery to the customer.
• Perform other related duties as assigned.

Skills

Clear communication

Strong organization

Team player

Customer-focused

Tools

CCC1 estimating system

Job description

Classic Collision is seeking a customer-focused estimator/representative to manage the repair process from drop-off to delivery. You will prepare estimates for customers and insurers, coordinate with insurance partners, and maintain ongoing communication to ensure a smooth experience.

The role requires 18+ years, a valid license, and a strong ability to convey information clearly. CCC1 experience and I-CAR/ASE are preferred, with a focus on quality and customer satisfaction.