Collision Repair Service Advisor – Estimates & Customer Care

Texas Collision Centers Inc; Bedford (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

Texas Collision Centers Inc. is seeking a Service Advisor to assess vehicle damage, prepare repair estimates, and clearly explain the repair process to customers. You will coordinate with insurance providers and guide clients through the repair timeline from intake to delivery.

Candidate should have automotive collision estimating experience, familiarity with CCC One, and strong computer skills to maintain accurate records and provide excellent service.

Qualifications

• Positive, friendly demeanor and exemplary customer service.
• Effective communication and organizational skills.
• Ability to multi-task and solve problems under pressure.

Responsibilities

• Inspect damages to determine extent of body, structural, mechanical or interior issues.
• Prepare repair estimates for vehicles.
• Explain the repair process to customers.
• Coordinate with customers' insurance on damages and authorization.
• Check-in vehicles with customers and communicate timelines.
• Deliver updates and final repair status to customers.

Skills

Customer service

Communication skills

Multi-tasking

Problem solving

Organizational skills

Driver's license

Education

Automotive collision estimating experience

Tools

CCC One Estimating

General computer proficiency

Job description

Texas Collision Centers Inc. is seeking a Service Advisor to assess vehicle damage, prepare repair estimates, and clearly explain the repair process to customers. You will coordinate with insurance providers and guide clients through the repair timeline from intake to delivery.

Candidate should have automotive collision estimating experience, familiarity with CCC One, and strong computer skills to maintain accurate records and provide excellent service.