Senior Auto Repair Advisor & Customer Experience Lead

Classic Collision Corporate Services LLC; San Antonio (TX); On-site; USD 40,000 - 70,000; Full time

Benefits offered by this job

Company match 401K

Paid Time Off - 6 Paid Holidays

Rewarding Work

Supportive Team Culture

Job summary

Classic Collision Corporate Services LLC is seeking a Customer Service/Estimator role in San Antonio to guide customers through the repair process, prepare estimates with insurance partners, and coordinate with technicians to ensure a quality vehicle delivery.

The position emphasizes strong communication, organizational skills, and customer satisfaction. Valid license and 18+ are required; CCC1 experience preferred. Equal opportunity employer with benefits and 401K matching.

Qualifications

• Must be at least 18 years old.
• Valid Driver's License Required.
• Ability to provide clear, concise information in writing, via phone and in-person.
• Familiar with estimating systems CCC1 preferred.
• I-CAR / ASE certification preferred.
• Strong organizational skills.
• Successful completion of background check required.

Responsibilities

• Serves as the primary point of contact for the customer throughout the repair process from the point of drop-off through the delivery of the completed vehicle.
• Prepares estimate for customer and or insurance partners according to manufacturer and Classic Collision guidelines.
• Partners with the insurance companies to manage customers claim to insure the best customer experience.
• Maintains communication with customers providing updates on repair process.
• Coordinates with technicians to confirm all aspects of the damages are identified.
• Maintains customer satisfaction scores according to company standards.
• Perform quality inspection prior to vehicle delivery to the customer.
• Perform other related duties as assigned.

Skills

Customer service

Communication

Organizational skills

Written communication

Tools

CCC1 estimating system

Job description

Classic Collision Corporate Services LLC is seeking a Customer Service/Estimator role in San Antonio to guide customers through the repair process, prepare estimates with insurance partners, and coordinate with technicians to ensure a quality vehicle delivery.

The position emphasizes strong communication, organizational skills, and customer satisfaction. Valid license and 18+ are required; CCC1 experience preferred. Equal opportunity employer with benefits and 401K matching.