Senior On-Site Server Support Technician - Travel Ready

Worldwide TechServices, LLC; Norcross (GA); On-site; USD 42,000 - 60,000; Full time

Job summary

Worldwide TechServices is seeking a Dynamic Server Support professional to provide hands-on customer support for desktops, laptops, and servers. You will interact directly with clients, diagnose issues, and deliver timely resolutions across multiple client environments.

Roles include traveling to client locations, lifting equipment up to 50 lbs, and adhering to service-level agreements with a focus on quality and safety.

Qualifications

• Typically requires technical school certification or equivalent and 0-2 years of relevant experience.
• Previous customer service experience is a plus.

Responsibilities

• Provide customer support for designated equipment.
• Answer client questions in a professional manner.
• Accept and deliver all service calls within the established SLA for each client.
• Meet established customer service satisfaction criteria as outlined in guidelines.
• Complete all administrative tasks associated with each call as documented in policies.
• Complete real-time reporting of all calls as documented in policies.
• Follow established policies and guidelines for successful service delivery.
• Ensure control of assets and inventory through prompt turnaround of parts and equipment per client agreements.
• Report all activity accurately and timely.
• Understand safety policies and work within guidelines.
• Additional duties may be assigned as needed.

Skills

Technical communication

Client travel

Equipment handling

Lifting 50 lbs

Education

Technical certification

Job description

Worldwide TechServices is seeking a Dynamic Server Support professional to provide hands-on customer support for desktops, laptops, and servers. You will interact directly with clients, diagnose issues, and deliver timely resolutions across multiple client environments.

Roles include traveling to client locations, lifting equipment up to 50 lbs, and adhering to service-level agreements with a focus on quality and safety.