Senior Server Support & Client Tech Specialist

Worldwide TechServices; Greensboro (NC); On-site; USD 42,000 - 60,000; Full time

Job summary

Worldwide TechServices is a global leader delivering technology services and solutions. Dynamic Server Support is a senior position focusing on repair and troubleshooting of desktops, laptops, servers, and related equipment for diverse clients.

The role involves direct client interaction, meeting SLA-based service calls, and accurate real-time reporting. Candidates should have technical school certification or equivalent with 0–2 years of relevant experience and the ability to travel and lift up

Qualifications

• Educational certification or equivalent in a technical field.
• 0–2 years of relevant customer service/tech support experience.

Responsibilities

• Provide customer support for designated equipment
• Accept and deliver all service calls within SLA
• Meet customer service satisfaction criteria per guidelines
• Complete administrative tasks and real-time reporting
• Follow policies to ensure successful service delivery
• Maintain asset and inventory control with prompt parts turnaround
• Report activity accurately and timely
• Adhere to safety policies and guidelines

Skills

Customer communication

Client travel

Long-distance driving

Overnight travel

Lift 50 lbs

Repair toolkit

Education

Technical school certification or equivalent

0-2 years experience

Job description

Worldwide TechServices is a global leader delivering technology services and solutions. Dynamic Server Support is a senior position focusing on repair and troubleshooting of desktops, laptops, servers, and related equipment for diverse clients.

The role involves direct client interaction, meeting SLA-based service calls, and accurate real-time reporting. Candidates should have technical school certification or equivalent with 0–2 years of relevant experience and the ability to travel and lift up