Senior Field Server & Desktop Support

Worldwide TechServices, LLC; Norwich (CT); On-site; USD 42,000 - 64,000; Full time

Job summary

Worldwide TechServices, LLC is seeking a Dynamic Server Support professional to troubleshoot and repair client equipment across desktops, laptops, and servers. The role requires interaction with clients, adherence to SLAs, and accurate reporting.

Travel to client sites is expected, with ability to lift up to 50 lbs and carry a basic toolkit. The ideal candidate has technical school certification or equivalent, 0–2 years of relevant experience, a valid driver's license, and strong communication

Qualifications

• Typically requires technical school certification or equivalent and 0-2 years of relevant experience.
• Previous customer service experience is a plus.
• Valid Driver's License and reliable transportation with valid registration and adequate insurance.

Responsibilities

• Provide customer support for designated equipment
• Accept and deliver all service calls assigned within the established service level agreement for each client
• Meet established customer service satisfaction criteria as outlined in established guidelines and policies
• Complete all administrative tasks associated with each call as documented in established policies and guidelines
• Complete real-time reporting of all calls as documented in established policies and guidelines
• Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
• Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
• Report all activity in an accurate and timely manner
• Understand all Safety policies and guidelines and work within the guidelines of policies daily
• Additional requirements may exist if offer of employment is extended
• Other duties may be assigned to meet business needs

Skills

Client communication

Driver's license

Travel to client locations

Lift 50 lbs

Own repair toolkit

Education

Technical school certification or equivalent

Tools

Basic repair tools

Job description

Worldwide TechServices, LLC is seeking a Dynamic Server Support professional to troubleshoot and repair client equipment across desktops, laptops, and servers. The role requires interaction with clients, adherence to SLAs, and accurate reporting.

Travel to client sites is expected, with ability to lift up to 50 lbs and carry a basic toolkit. The ideal candidate has technical school certification or equivalent, 0–2 years of relevant experience, a valid driver's license, and strong communication