Senior Server Support Technician – Client-Site & Travel

Worldwide TechServices LLC; Norfolk, Northern (VA, KY); Hybrid; USD 38,000 - 54,000; Full time

Job summary

Worldwide TechServices LLC seeks a Dynamic Server Support specialist to diagnose and repair client products, including desktops, laptops, and servers. You will interact directly with clients to address technical issues and respond promptly within established SLAs.

This role emphasizes customer service, equipment handling, and safe operation while maintaining accurate reporting and compliance with company policies.

Qualifications

• Technical school certification required or equivalent.
• 0-2 years of relevant experience preferred; customer service experience is a plus.
• Knowledge of relevant hardware and software is expected.

Responsibilities

• Provide customer support for designated equipment.
• Accept and deliver service calls within the client SLA.
• Meet customer service satisfaction criteria and policies.
• Complete administrative tasks for each call per guidelines.
• Record real-time reports on calls and activity.
• Follow safety policies in daily work and adhere to client requirements.
• Travel to client locations, possibly long distances and overnight stays.

Skills

Customer service

Technical communication

Client travel

Equipment lifting

Education

Technical school certification

0-2 years experience

Job description

Worldwide TechServices LLC seeks a Dynamic Server Support specialist to diagnose and repair client products, including desktops, laptops, and servers. You will interact directly with clients to address technical issues and respond promptly within established SLAs.

This role emphasizes customer service, equipment handling, and safe operation while maintaining accurate reporting and compliance with company policies.