Senior Server Support Technician

Worldwide TechServices; Eau Claire (WI); On-site; USD 35,000 - 50,000; Full time

Job summary

A global technology services leader is seeking a Dynamic Server Support professional in Eau Claire, WI. The role involves troubleshooting client products, providing customer support, and ensuring service level agreements are met. Candidates should possess technical school certification and ideally have relevant experience. Strong communication skills and a basic repair tool kit are essential. This position may include travel to client locations, and applicants should be prepared for physical tasks associated with equipment handling.

Qualifications

• 0-2 years of relevant experience in a technical role.
• Previous customer service experience is a plus.
• Maintain required OEM Certifications.

Responsibilities

• Provide customer support for designated equipment.
• Accept and deliver service calls within established SLA.
• Complete reporting of all calls as documented.
• Ensure control of assets and inventory.

Skills

Communication regarding technical issues with clients

Driving to client locations

Ability to lift and move computer equipment up to 50 lbs

Education

Technical school certification or equivalent

Tools

Basic repair tool kit

Job description

A global technology services leader is seeking a Dynamic Server Support professional in Eau Claire, WI. The role involves troubleshooting client products, providing customer support, and ensuring service level agreements are met. Candidates should possess technical school certification and ideally have relevant experience. Strong communication skills and a basic repair tool kit are essential. This position may include travel to client locations, and applicants should be prepared for physical tasks associated with equipment handling.