Senior Server Support Technician

Worldwide TechServices; Erie (Erie County); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading technology services firm located in Erie, PA is seeking a Dynamic Server Support technician to provide customer support for various client products. This senior-level position requires technical school certification or equivalent and offers the opportunity to work directly with clients, performing troubleshooting activities across desktops, laptops, and servers. Candidates must possess strong communication skills and the ability to manage service calls efficiently while adhering to company service standards.

Qualifications

• Typically requires technical school certification or equivalent and 0-2 years of relevant experience.
• Previous customer service experience is a plus.
• Valid Driver’s License and reliable transportation with valid registration and adequate insurance.

Responsibilities

• Provide customer support for designated equipment.
• Accept and deliver all service calls assigned within the established service level agreement.
• Meet established customer service satisfaction criteria.
• Complete all administrative tasks associated with each call.
• Ensure control of assets and inventory through prompt turnaround of parts.

Skills

Ability to communicate regarding technical issues with clients

Ability to drive to client locations

Ability to lift and or move various computer equipment up to 50 lbs.

Must own a basic repair tool kit

Education

Technical school certification or equivalent

Tools

Relevant software and hardware knowledge

Job description

A leading technology services firm located in Erie, PA is seeking a Dynamic Server Support technician to provide customer support for various client products. This senior-level position requires technical school certification or equivalent and offers the opportunity to work directly with clients, performing troubleshooting activities across desktops, laptops, and servers. Candidates must possess strong communication skills and the ability to manage service calls efficiently while adhering to company service standards.