Senior Server Support Technician

Worldwide TechServices; Tampa (FL); On-site; USD 40,000 - 50,000; Full time

Job summary

A global technology service provider is hiring a Dynamic Server Support professional in Tampa, Florida. In this senior position, you will perform troubleshooting for desktops, laptops, and servers while providing excellent customer service. Key responsibilities include managing service calls, ensuring client satisfaction, and maintaining necessary certifications. Ideal candidates will have technical school certification and experience in customer service. This role requires effective communication and the ability to lift up to 50 lbs.

Qualifications

• 0-2 years of relevant experience preferred.
• Previous customer service experience is a plus.
• Maintain all required OEM certifications as directed by management.

Responsibilities

• Provide customer support for designated equipment.
• Accept and deliver all service calls assigned within service level agreements.
• Meet established customer service satisfaction criteria.
• Complete all administrative tasks associated with each call.
• Report all activity accurately and timely.
• Ensure control of assets and inventory.

Skills

Ability to communicate regarding technical issues with clients

Ability to drive long distances and occasional overnight assignments

Ability to lift and or move various computer equipment up to 50 lbs

Basic repair tool kit ownership

Education

Technical school certification or equivalent

Tools

Knowledge of relevant software

Knowledge of relevant hardware

Job description

A global technology service provider is hiring a Dynamic Server Support professional in Tampa, Florida. In this senior position, you will perform troubleshooting for desktops, laptops, and servers while providing excellent customer service. Key responsibilities include managing service calls, ensuring client satisfaction, and maintaining necessary certifications. Ideal candidates will have technical school certification and experience in customer service. This role requires effective communication and the ability to lift up to 50 lbs.