Senior Server Support Technician - On-Site & Travel Ready

Worldwide TechServices; Madison (AL); On-site; USD 40,000 - 55,000; Full time

Job summary

Worldwide TechServices is seeking a Dynamic Server Support professional in Madison, Alabama. This senior role involves troubleshooting and repairing client products while providing exemplary customer support.

The ideal candidate will have a technical school certification along with relevant experience, possess strong communication skills, and be willing to travel to client sites. Knowledge of software and hardware is essential for success in this position.

Qualifications

• Typically requires technical school certification or equivalent and 0-2 years of relevant experience.
• Previous customer service experience is a plus.

Responsibilities

• Provide customer support for designated equipment.
• Accept and deliver all service calls assigned within the established service level agreement.
• Meet established customer service satisfaction criteria.
• Complete all administrative tasks associated with each call.
• Ensure control of assets and inventory through prompt turnaround of parts.
• Report all activity in an accurate and timely manner.

Skills

Ability to communicate regarding technical issues with clients

Ability to drive to client locations

Ability to drive long distances

Ability to lift and or move various computer equipment up to 50 lbs.

Ownership of a basic repair tool kit

Education

Technical school certification or equivalent

Previous customer service experience

Tools

Relevant software and hardware knowledge

Job description

Worldwide TechServices is seeking a Dynamic Server Support professional in Madison, Alabama. This senior role involves troubleshooting and repairing client products while providing exemplary customer support.

The ideal candidate will have a technical school certification along with relevant experience, possess strong communication skills, and be willing to travel to client sites. Knowledge of software and hardware is essential for success in this position.