Senior Server Field Engineer (On-site | Travel‑Heavy)

Supermicro; Atlanta (GA); On-site; USD 48,000 - 54,000; Full time

Job summary

Supermicro is seeking a Sr Service Technician to perform fieldwork at customer sites and resolve server system issues. This full-time role supports our Global Service Team and requires strong technical aptitude with server products and excellent communication skills.

The position involves on-site and remote troubleshooting, preventive maintenance, and collaborating with Account Managers to improve service programs. Travel up to 50% may be needed, including weekends.

Qualifications

• Minimum 5 years of hardware debug, troubleshooting, or repair experience.
• Hands-on with servers (Supermicro, EMC, DELL, HP) is a plus.
• Must be able to travel up to 15 days per year.
• Must have authorization to work in the US without sponsorship.

Responsibilities

• On-site and remote troubleshooting of Supermicro equipment in enterprise environments.
• Drive customer satisfaction by leading preventive maintenance and managing repair/parts cycles.
• Provide 2nd line support to resellers and distributors in all aspects of customer support.
• Travel to field locations to train and resolve customer issues; contribute to service program development.

Skills

Field service

Server hardware

Customer communication

Troubleshooting

Education

Bachelor's degree in engineering

Tools

Linux

Networking

Job description

Supermicro is seeking a Sr Service Technician to perform fieldwork at customer sites and resolve server system issues. This full-time role supports our Global Service Team and requires strong technical aptitude with server products and excellent communication skills.

The position involves on-site and remote troubleshooting, preventive maintenance, and collaborating with Account Managers to improve service programs. Travel up to 50% may be needed, including weekends.