Senior Field Service Engineer - Enterprise Servers

Supermicro; Memphis (TN); In loco; USD 100.000 - 115.000; Tempo pieno

Vantaggi offerti da questo lavoro

Benefits package

Descrizione del lavoro

Supermicro is seeking a Service Engineer to perform fieldwork at customer sites, primarily in Memphis, TN, to resolve and repair server systems. This role requires strong technical aptitude and excellent interpersonal skills to support our Global Service network.

You will work remotely as part of the Global Services Team in Memphis, TN, with regular customer-site visits and travel as needed to support the Memphis region.

Competenze

• Bachelor’s degree in CS/CE/EE or equivalent experience.
• 5+ years field support for X86 servers.
• On-site customer service and break/fix experience.
• Experience with Windows and Linux environments is a plus.
• Strong written and verbal communication and time management.

Mansioni

• Troubleshoot and repair server systems on-site and remotely.
• Lead preventive maintenance and manage part cycles.
• Escalate issues quickly and professionally.
• Provide second-line support to resellers and distributors.
• Travel up to 25%.

Conoscenze

Technical communication

Project management

Time management

Cross-functional teamwork

Server hardware

English proficiency

Linux familiarity

Formazione

Bachelor’s degree

Associate degree in electrical technology

Military experience

Strumenti

Windows environments

Linux environments

Descrizione del lavoro

Supermicro is seeking a Service Engineer to perform fieldwork at customer sites, primarily in Memphis, TN, to resolve and repair server systems. This role requires strong technical aptitude and excellent interpersonal skills to support our Global Service network.

You will work remotely as part of the Global Services Team in Memphis, TN, with regular customer-site visits and travel as needed to support the Memphis region.