Senior Server Field Engineer - Enterprise On-Site Support

Supermicro; Chicago (IL); In loco; USD 80.000 - 110.000; Tempo pieno

Descrizione del lavoro

Supermicro in Chicago seeks a Sr Service technician to perform fieldwork at customer sites, resolving server-system issues and supporting the Global Service Team. The role requires strong hardware diagnostics, enterprise-grade server knowledge, and excellent communication to collaborate with engineering and product teams, with travel up to 50% and flexible hours as needed.

You will provide 2nd line support to resellers, train junior engineers, and contribute to service program development while

Competenze

• 3+ years of experience servicing complex X86 systems and parts.
• On-site customer service experience preferred.
• Solid hardware diagnostics and knowledge of BIOS/drivers.

Mansioni

• On-site and remote troubleshooting of Supermicro equipment.
• Lead preventive maintenance and manage repair/parts cycles.
• Provide 2nd line support to resellers/distributors.
• Train new service engineers and contribute to service programs.
• Travel up to 50% and work flexible hours.

Conoscenze

On-site troubleshooting

Customer service

Time management

Technical communication

Formazione

Bachelor's degree in CS/CE/EE

Associate degree in electrical tech or electronics

Strumenti

Windows OS

Linux OS

BIOS/firmware

Server hardware

Descrizione del lavoro

Supermicro in Chicago seeks a Sr Service technician to perform fieldwork at customer sites, resolving server-system issues and supporting the Global Service Team. The role requires strong hardware diagnostics, enterprise-grade server knowledge, and excellent communication to collaborate with engineering and product teams, with travel up to 50% and flexible hours as needed.

You will provide 2nd line support to resellers, train junior engineers, and contribute to service program development while