Remote Field Server Engineer – Enterprise Support

Ultimate Staffing; Memphis (TN); Remote; USD 60,000 - 90,000; Full time

Job summary

Supermicro is seeking a Service Engineer to perform fieldwork at customer sites and remotely support the Global Services Team in Memphis, TN. The role focuses on resolving server system issues, maintaining high customer satisfaction, and contributing to a world-class field service organization.

Regular travel to customer sites is required to diagnose and repair complex problems. Ideal candidates will demonstrate exceptional technical aptitude with server products and strong interpersonal skills

Qualifications

• On-site and remote troubleshooting and resolving complex technical problems on server equipment.

Responsibilities

• Provide on-site and remote troubleshooting for enterprise servers at customer sites.
• Lead preventive maintenance actions and manage repair/parts cycle times.
• Escalate issues quickly and professionally when needed.
• Support reseller/distributors with 2nd line technical assistance.
• Travel to customer sites up to 25% to train and resolve issues.

Job description

Supermicro is seeking a Service Engineer to perform fieldwork at customer sites and remotely support the Global Services Team in Memphis, TN. The role focuses on resolving server system issues, maintaining high customer satisfaction, and contributing to a world-class field service organization.

Regular travel to customer sites is required to diagnose and repair complex problems. Ideal candidates will demonstrate exceptional technical aptitude with server products and strong interpersonal skills