Field Service Engineer - Enterprise Server Repairs

Ultimate Staffing Services; Memphis (TN); On-site; USD 41,000 - 50,000; Full time

Job summary

Supermicro is seeking a Service Engineer to perform fieldwork at customer sites, resolving and repairing server systems as part of post-sales support. The role involves remote work with our Global Services Team in Memphis, TN, requiring regular travel to customer locations and strong technical and interpersonal skills.

Responsibilities include on-site and remote troubleshooting, leading maintenance actions, and providing 2nd line support to resellers and distributors.

Qualifications

• Experience in field service and enterprise server environments.
• Strong troubleshooting and customer-facing skills.
• Ability to travel to customer sites up to 25% of the time.

Responsibilities

• On-site and remote troubleshooting of Supermicro equipment in enterprise environments.
• Drive customer satisfaction through service excellence and timely maintenance.
• Provide second-line support to resellers and distributors.

Job description

Supermicro is seeking a Service Engineer to perform fieldwork at customer sites, resolving and repairing server systems as part of post-sales support. The role involves remote work with our Global Services Team in Memphis, TN, requiring regular travel to customer locations and strong technical and interpersonal skills.

Responsibilities include on-site and remote troubleshooting, leading maintenance actions, and providing 2nd line support to resellers and distributors.