Field Service Engineer - Enterprise Server Solutions

Supermicro

Austin (TX)

Hybrid

USD 70,000 - 100,000

Full time

11 hours ago

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Job summary

Supermicro is seeking a Service Engineer that will be responsible for fieldwork at customer sites to resolve and repair server systems. The Service Engineer is a critical part of post-sales support and needs to demonstrate exceptional technical aptitude in working with server products in addition to excellent interpersonal skills.

It requires the ability to support our Global Service network and help build a world-class field engineering organization.

Qualifications

Bachelor’s degree in Computer Science, Computer Engineering, Electrical Engineering, or equivalent work experience preferred.
Minimum of 2 years experience in field support servicing complex X86 systems and parts preferred.
Hands-on experience with servers (Supermicro, EMC, DELL, HP).
Strong technical communication skills to lead investigations with engineers of multiple disciplines.

Responsibilities

On-site and remote troubleshooting of Supermicro equipment in enterprise environments.
Lead preventive maintenance and manage repair/parts cycle times to improve customer satisfaction.
Provide 2nd line support to resellers/distributors in all aspects of customer support.
Travel to field sites to train or resolve customer issues and ably defuse escalations.