Senior Server & Desktop Support Technician

Worldwide TechServices; Rock Springs (WY); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading technology services firm is hiring for a Dynamic Server Support position in Rock Springs, WY. The role involves providing customer support for various client products, troubleshooting technical issues, and ensuring compliance with service level agreements. Ideal candidates will have a technical school certification and 0-2 years of relevant experience. Strong communication skills and the ability to lift equipment are essential. This role offers a dynamic work environment focused on customer satisfaction.

Qualifications

• Technical school certification or equivalent is typically required.
• 0-2 years of relevant experience is preferred.
• Previous customer service experience is a plus.

Responsibilities

• Provide customer support for designated equipment.
• Accept and deliver service calls within service level agreements.
• Ensure customer service satisfaction criteria are met.
• Complete all administrative tasks associated with each call.
• Report all activity accurately and timely.

Skills

Customer service communication

Driving to client locations

Lifting/moving computer equipment (up to 50 lbs)

Ownership of basic repair toolkit

Education

Technical school certification or equivalent

Job description

A leading technology services firm is hiring for a Dynamic Server Support position in Rock Springs, WY. The role involves providing customer support for various client products, troubleshooting technical issues, and ensuring compliance with service level agreements. Ideal candidates will have a technical school certification and 0-2 years of relevant experience. Strong communication skills and the ability to lift equipment are essential. This role offers a dynamic work environment focused on customer satisfaction.