Dynamic Server Support Technician

Worldwide TechServices; Rock Springs (WY); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading technology services firm is hiring for a Dynamic Server Support position in Rock Springs, WY. The role involves providing customer support for various client products, troubleshooting technical issues, and ensuring compliance with service level agreements. Ideal candidates will have a technical school certification and 0-2 years of relevant experience. Strong communication skills and the ability to lift equipment are essential. This role offers a dynamic work environment focused on customer satisfaction.

Qualifications

• Technical school certification or equivalent is typically required.
• 0-2 years of relevant experience is preferred.
• Previous customer service experience is a plus.

Responsibilities

• Provide customer support for designated equipment.
• Accept and deliver service calls within service level agreements.
• Ensure customer service satisfaction criteria are met.
• Complete all administrative tasks associated with each call.
• Report all activity accurately and timely.

Skills

Customer service communication

Driving to client locations

Lifting/moving computer equipment (up to 50 lbs)

Ownership of basic repair toolkit

Education

Technical school certification or equivalent

Job description

Rock Springs, WY, 82901, USA.

Worldwide TechServices is a global leader in delivering technology services and solutions to the world’s most demanding clients. Headquartered in Billerica, MA, we provide infrastructure services and professional services to the world’s leading technology providers, outsourcers, large and small businesses and consumers.

Dynamic Server Support is a senior position that performs tasks related to the repair of a variety of client products. Performs basic, moderately complex, and complex troubleshooting activities for desktops, laptops, Desk Side Support, ESF, and servers. Interacts directly with clients to address technical issues and respond to them timely and accurately.

Responsibilities

• Provide customer support for designated equipment
• Accept and deliver all service calls assigned within the established service level agreement for each client
• Meet established customer service satisfaction criteria as outlined in established guidelines and policies
• Complete all administrative tasks associated with each call as documented in established policies and guidelines
• Complete real-time reporting of all calls as documented in established policies and guidelines
• Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
• Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
• Report all activity in an accurate and timely manner
• Understand all safety policies and guidelines and work within the guidelines of policies daily
• Additional requirements may exist if offer of employment is extended
• Other duties may be assigned to meet business needs

Qualifications

Education and Experience:

• Typically requires technical school certification or equivalent and 0-2 years of relevant experience
• Previous customer service experience is a plus

Certifications and/or Qualifications:

• Maintain all required OEM Certifications as directed by Management
• Knowledge of relevant software and hardware
• Valid driver’s license and reliable transportation with valid registration and adequate insurance

Skills:

• Ability to communicate regarding technical issues with clients
• Ability to drive to client locations
• Ability to drive long distances, and occasional overnight assignments within other geographies
• Ability to lift and/or move various computer equipment up to 50 lbs.
• Must own a basic repair toolkit

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.