Senior Field Server Support Technician

Worldwide TechServices; Richland (MS); On-site; USD 40,000 - 55,000; Full time

Job summary

A global technology service provider is hiring for the position of Dynamic Server Support located in Richland, Mississippi. This senior role focuses on troubleshooting a variety of client products, including desktops and servers, while ensuring customer satisfaction and meeting service level agreements. Candidates typically need a technical school certification and should possess skills in customer service and relevant technology. This position requires the ability to lift equipment, drive to client locations, and communicate technical issues effectively.

Qualifications

• 0-2 years of relevant experience is typically required.
• Previous customer service experience is a plus.
• Knowledge of relevant software and hardware.

Responsibilities

• Provide customer support for designated equipment.
• Complete all administrative tasks associated with each service call.
• Report all activity in an accurate and timely manner.

Skills

Communicate regarding technical issues with clients

Ability to drive to client locations

Ability to lift and or move various computer equipment up to 50 lbs.

Must own a basic repair tool kit

Education

Technical school certification or equivalent

Job description

A global technology service provider is hiring for the position of Dynamic Server Support located in Richland, Mississippi. This senior role focuses on troubleshooting a variety of client products, including desktops and servers, while ensuring customer satisfaction and meeting service level agreements. Candidates typically need a technical school certification and should possess skills in customer service and relevant technology. This position requires the ability to lift equipment, drive to client locations, and communicate technical issues effectively.