Senior Server & Desktop Support Specialist

Worldwide TechServices; Houma (LA); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading technology services provider is seeking a Dynamic Server Support specialist in Houma, Louisiana. This senior position involves troubleshooting various client products, assisting customers with technical issues, and meeting service-level agreements. Ideal candidates will have a technical school certification and some relevant experience, along with excellent communication skills. This role also requires the ability to lift equipment and travel to client locations. Join a company that values technological excellence and client satisfaction.

Qualifications

• 0-2 years of relevant experience preferred.
• Previous customer service experience is a plus.
• Maintain all required OEM Certifications.

Responsibilities

• Provide customer support for designated equipment.
• Accept and deliver all service calls.
• Complete all administrative tasks for each call.
• Ensure control of assets and inventory.
• Report activity in an accurate and timely manner.

Skills

Communication of technical issues

Driving to client locations

Lifting/moving equipment up to 50 lbs.

Basic tool kit ownership

Education

Technical school certification or equivalent

Tools

Relevant software and hardware

Job description

A leading technology services provider is seeking a Dynamic Server Support specialist in Houma, Louisiana. This senior position involves troubleshooting various client products, assisting customers with technical issues, and meeting service-level agreements. Ideal candidates will have a technical school certification and some relevant experience, along with excellent communication skills. This role also requires the ability to lift equipment and travel to client locations. Join a company that values technological excellence and client satisfaction.