Senior Security Systems Technician: Card Access & CCTV

Johnson Controls; Horsham (PA); On-site; USD 29,000 - 32,000; Full time

Job summary

Johnson Controls is seeking a Service Technician to diagnose and repair card access, CCTV, burglar alarm, and other building system products at customer sites. You will deliver high-level service and act as a trusted advisor to customers.

Responsibilities include following troubleshooting procedures, reading manuals, providing quotes, and ensuring facility efficiency. Willingness to work on-call, travel as needed, and maintain safety and customer service standards.

Qualifications

• 2+ years documented experience with Security Solutions, including; Card Access, Intrusion, and CCTV.
• Knowledge of test equipment, multi-meter, digital analyzer, and commissioning devices.
• Experience installing, inspecting, repairing, and programming card access and CCTV.
• Fire alarm experience is a plus.
• Experience in reading and interpreting blueprints, submittals, and operational/product manuals.
• Ability to follow verbal and written instructions.
• Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs.
• Able to work in unusual and sometimes difficult position such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc.
• Ability to work flexible hours including weekends to meet customer requirements.
• Overnight travel may be required.
• Demonstrate a high level of customer service.
• Maintain truck inventory to ensure timely response to customer needs.
• Ability to adhere to, implement, and always follow safety guidelines and procedures.
• Strong organizational skills, positive attitude, and an ability to learn quickly.
• Possess a valid driver's license and driving record that meets company requirements.
• Able to pass a pre-employment background and drug test.
• Retain any licenses that are required by National, State and Local codes.
• Knowledge of applicable NFPA standards.

Responsibilities

• Service, troubleshoot, and replace defective / broken card access, CCTV, fire and burglar alarm systems.
• Read and interpret blueprints, diagrams, submittals, specifications software/systems, programs, schematics, and operational product manuals.
• Exhibit effective customer service skills by consistently communicating with staff and customers to ensure customer satisfaction.
• Complete Service Acknowledgements with proper coding through communication devices such as smart phones and laptop computers.
• Obtain customer signature upon completed service call assignment.
• Available for on-call emergency service.
• Provide recommendations and solutions to ensure facility is running efficiently to include upselling opportunities.
• Provide quotes to support recommendations and solutions.
• Perform other duties as assigned.

Skills

Security Solutions

Card Access

Intrusion

CCTV

Customer service

Reading blueprints

Tools

Test Equipment

Multimeter

Digital Analyzer

Commissioning Devices

Job description

Johnson Controls is seeking a Service Technician to diagnose and repair card access, CCTV, burglar alarm, and other building system products at customer sites. You will deliver high-level service and act as a trusted advisor to customers.

Responsibilities include following troubleshooting procedures, reading manuals, providing quotes, and ensuring facility efficiency. Willingness to work on-call, travel as needed, and maintain safety and customer service standards.