Senior Scheduling & Patient Services Specialist (Hybrid)

UNC Health; Smithfield (NC); Hybrid; USD 28,000 - 39,000; Full time

Job summary

UNC Health seeks a Scheduling/Customer Service Senior for UNC Women’s Health at Smithfield, NC. The role focuses on maintaining scheduling data, coordinating with Radiology, and pre-registering patients to streamline care.

Responsibilities include data entry, insurance verification support, and assisting with pre-authorizations while ensuring accuracy and patient service excellence in a hybrid work environment.

Qualifications

• Two years of customer service or admin experience required.
• Healthcare setting experience with patient registration, scheduling, or insurance authorization is preferred.
• Medical terminology is a plus and strong customer service and organizational skills are expected.

Responsibilities

• Maintains accurate and complete scheduling database and coordinates with Radiology scheduling.
• Pre-registers patients when possible and appropriate.
• Obtains demographic information and enters data into Rex systems; completes required forms and consents.

Skills

Customer service

Administration

Medical terminology

Education

High school diploma

College degree preferred

Job description

UNC Health seeks a Scheduling/Customer Service Senior for UNC Women’s Health at Smithfield, NC. The role focuses on maintaining scheduling data, coordinating with Radiology, and pre-registering patients to streamline care.

Responsibilities include data entry, insurance verification support, and assisting with pre-authorizations while ensuring accuracy and patient service excellence in a hybrid work environment.