Scheduling/Customer Service Representative

UNC Health Care; Raleigh (NC); Hybrid; USD 26,000 - 37,000; Full time

Job summary

UNC Health Care is hiring a Scheduling/Customer Service Representative to support accurate scheduling of procedures and patient registrations in a hybrid work setting. The role emphasizes coordinating with patients, physicians, and staff to gather complete demographic and medical information and ensure proper documentation for managed care and government payors.

Qualified applicants typically have a high school diploma or GED, healthcare exposure, exceptional customer service, and familiarity

Qualifications

• High school diploma or GED; one year related experience or training.
• Healthcare experience with patient registration or scheduling preferred.
• Exceptional customer service and strong organizational skills.
• Medical terminology knowledge desirable.

Responsibilities

• Works collaboratively to ensure accuracy and completeness of scheduled procedures. Consistently obtains accurate demographic information and utilizes system prompts to secure all relevant scheduling information. Requests appropriate comparison films and prior medical records when necessary.
• Accurately communicates procedure and prep information to patient and physician office staff.
• Obtains accurate and valid physician orders for all procedures.
• Consistently achieves productivity and customer satisfaction goals.
• Distributes updated department schedules in a timely manner. Schedules reflect complete and accurate clinical information.
• Maintains current clinical knowledge and skills related to diagnostic procedures and scheduling software.
• Serves as a departmental receptionist and office assistant as needed.
• Perform Registrations for patients to include contract registration for Managed Care patients and complete registration for Government Payors.

Skills

Customer service

Organizational skills

Medical terminology

Education

High school diploma or GED

Tools

Scheduling software

Job description

Scheduling/Customer Service Representative

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.

Summary

Works collaboratively to ensure accuracy and completeness of scheduled procedures.

Responsibilities

1. Works collaboratively to ensure accuracy and completeness of scheduled procedures. Consistently obtains accurate demographic information and utilizes system prompts to secure all relevant scheduling information. Requests appropriate comparison films and prior medical records when necessary.
2. Accurately communicates procedure and prep information to patient and physician office staff.
3. Obtains accurate and valid physician orders for all procedures.
4. Consistently achieves productivity and customer satisfaction goals.
5. Distributes updated department schedules in a timely manner. Schedules reflect complete and accurate clinical information.
6. Maintains current clinical knowledge and skills related to diagnostic procedures and scheduling software.
7. Serves as a departmental receptionist and office assistant as needed.
8. Perform Registrations for patients to include contract registration for Managed Care patients and complete registration for Government Payors.

Description

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.

Summary: Works collaboratively to ensure accuracy and completeness of scheduled procedures.

Responsibilities

1. Works collaboratively to ensure accuracy and completeness of scheduled procedures. Consistently obtains accurate demographic information and utilizes system prompts to secure all relevant scheduling information. Requests appropriate comparison films and prior medical records when necessary.
2. Accurately communicates procedure and prep information to patient and physician office staff.
3. Obtains accurate and valid physician orders for all procedures.
4. Consistently achieves productivity and customer satisfaction goals.
5. Distributes updated department schedules in a timely manner. Schedules reflect complete and accurate clinical information.
6. Maintains current clinical knowledge and skills related to diagnostic procedures and scheduling software.
7. Serves as a departmental receptionist and office assistant as needed.
8. Perform Registrations for patients to include contract registration for Managed Care patients and complete registration for Government Payors.

Other Information

Other information:

Education Requirements

• High school diploma or GED required; higher-level degree may satisfy this requirement. One year of related experience or training required.

Licensure/Certification Requirements

• No licensure or certification required.

Professional Experience Requirements

• Prefer experience in healthcare setting with exposure to patient registration or scheduling, or insurance authorization processes. Requires exceptional customer service and organizational skills. Medical terminology desired.

Knowledge/Skills/and Abilities Requirements

• LANGUAGE SKILLS Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. MATHEMATICAL SKILLS Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. REASONING ABILITY Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Ability to define problems, collect data or information, establish facts, and draw valid conclusions. Ability to develop independent solutions.

Job Details

Legal Employer: NCHEALTH

Entity: UNC Health Medical Group

Organization Unit: NCHV EP

Work Type: Full Time

Standard Hours Per Week: 40.00

Salary Range:$19.12 - $27.17 per hour (Hiring Range)

Pay offers are determined by experience and internal equity

Work Assignment Type: Hybrid

Work Schedule: Day Job

Location of Job: US:NC:Raleigh

Exempt From Overtime: Exempt: No

This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Heath Care System. This is not a State employed position.

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.

UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email [e-mail] if you need a reasonable accommodation to search and/or to apply for a career opportunity.