Patient Experience Specialist (Front Desk & Scheduling)

Wake Radiology UNC REX Healthcare; Raleigh (NC); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with profit-sharing

Paid time off

Holidays

Job summary

Wake Radiology UNC REX Healthcare Cary imaging center is hiring a Patient Services Representative. This full-time role supports front desk operations, patient check-in, insurance verification, referrals, and scheduling.

Weekend part-time shifts are also available, offering flexibility for the right candidate. The ideal candidate has a high school diploma, at least two years in a medical office, strong customer service and communication skills, and solid data entry and computer abilities.

Qualifications

• High school diploma or equivalent required.
• Minimum of two years of medical office experience preferred (radiology experience is a plus).
• Outstanding customer service and communication skills.
• Strong computer and data entry skills.
• Ability to multi-task.

Responsibilities

• Welcome patients and provide exceptional customer service in person and over the phone.
• Register patients, verify demographics, and assist with the check-in process.
• Answer questions and guide patients through their visit.
• Verify insurance eligibility
• Coordinate referrals and maintain accurate patient records.
• Enter patient information accurately into our electronic systems.
• Prepare daily schedules and make appointment reminder calls.
• Ensure all authorizations and required documentation are completed before scheduled appointments.
• Process incoming and outgoing mail and perform other administrative duties as assigned.

Skills

Customer service

Communication

Data entry

Multi-tasking

Phone skills

Education

High school diploma or equivalent

Tools

Electronic medical records (EMR)

Radiology systems

Job description

Wake Radiology UNC REX Healthcare Cary imaging center is hiring a Patient Services Representative. This full-time role supports front desk operations, patient check-in, insurance verification, referrals, and scheduling.

Weekend part-time shifts are also available, offering flexibility for the right candidate. The ideal candidate has a high school diploma, at least two years in a medical office, strong customer service and communication skills, and solid data entry and computer abilities.