Senior SASE & Cloud Security Success Engineer (Remote)

Palo Alto Networks, Inc.; United States; Remote; USD 120,000 - 165,000; Full time

Job summary

Palo Alto Networks is seeking a Customer Success Engineer on the SASE team. You will be the day‑to‑day technical contact for mid‑to‑large enterprises, guiding adoption, cloud security integrations, and real‑time support to strengthen customer environments.

This role requires deep networking knowledge, SASE expertise, Linux and Python scripting, and the ability to communicate complex concepts to technical and non‑technical stakeholders, including CISOs and security architects.

Qualifications

• BS/MS in Computer Science, Electrical Engineering, Computer Engineering or a related technical field or equivalent military experience required.
• Minimum 5 years of relevant work experience in post-sales, pre-sales, technical support, consulting or similar roles.
• Understanding SASE architecture and value proposition.
• In‑depth understanding of Networking concepts and experience with multi‑vendor networking devices.
• Expertise with Remote Access VPN solutions, IPSEC, PKI & SSL, TCP/IP, Authentication Protocols (SAML, SSO, LDAP, RADIUS).
• Knowledge of Linux (including BASHand Python scripting).
• Proven track record of managing customer escalations and balancing expectations.

Responsibilities

• Ensure customers are maximizing ROI by rapidly implementing Palo Alto Networks SASE solutions to achieve business and security objectives.
• Assist customers in implementing Palo Alto Networks SASE solutions and integrate into security operations.
• Be the first line of defense in addressing customer needs for technical assistance and coordinate timely resolutions with engineering teams.
• Serve as a customer advocate influencing product roadmap and improvements.
• Coach customers on Cloud Security Change Management / Governance / Center of Excellence program.

Skills

SASE architecture

Networking concepts

Remote Access VPN

Linux scripting

Customer escalations

Project management

Communication with executives

Education

BS/MS in CS/EE/CE or equivalent

Tools

Python scripting

Job description

Palo Alto Networks is seeking a Customer Success Engineer on the SASE team. You will be the day‑to‑day technical contact for mid‑to‑large enterprises, guiding adoption, cloud security integrations, and real‑time support to strengthen customer environments.

This role requires deep networking knowledge, SASE expertise, Linux and Python scripting, and the ability to communicate complex concepts to technical and non‑technical stakeholders, including CISOs and security architects.